Shipping Policy

Thank you for supporting my family and placing an order with us! I try to ship your order within 2-4 business days, but it might be sooner than that. 

We charge a flat rate of $8 when ordering within the United States, and shipping times are subject to the carrier. Heavier or bulky items such as sheepskin cost $12 shipping.

If for any reason you would like express shipping for your items please contact us at:

prders@wildoaksapothecary.com and we can send a personalized quote.

Lost or damaged packages

When a package leaves our office and is left in the hands of USPS, the responsibility of that package is transferred to USPS (if shipped domestically) or UPS or Fed-Ex (if shipped internationally.) We are not responsible for lost or damaged goods once they leave our hands. 

You have the option at checkout to select Insured Standard Shipping for $1 extra to ensure that you get a full refund or replacement in the event of any loss or damage.

If your package arrives damaged (crushed box, broken tinctures, damaged items) please take a picture of your items and save them as evidence, including the packaging the items came in. You can then reach out to us and we can help you file a claim to get a refund. 

We are happy to help with any shipping or delivery issues. Please reach out and we can help to find a solution that benefits you as the customer.

International Shipping

Shipping to Canada is currently unavailable while we work on find an affordable shipping solution that won't incur high customs charges for you.

Shipping to Europe is charged a flat-rate of $35 USD.

If your country is not listed we may still ship at a custom rate. Please contact us about shipping to other destinations and we will get back to you as soon as possible. 

Please keep in mind that your country may charge additional import fees upon receiving the items. 

Return Policy

Due to the fact that we are a small business we reserve the right to limit our return policy.

If you change your mind or placed an order by mistake you may contact us within 14 days of receiving the item and begin the process of resturning the item. The item must be unopened (tincture seal not broken, tallow not used) and you will be responsible for any mailing costs incurred.